Sending out rewards: 9 basics

  • It is your responsibility to send out rewards
  • Meet the shipping deadlines mentioned on your campaign page: it is preferable to opt for a later date and surprise your contributor if you’re able to deliver early.
  • You don’t have to send out all rewards at the same time: it’s up to you to specify deadlines under each reward tier.
  • You are responsible for shipping costs: make sure to evaluate them beforehand and take them into account when calculating reward costs.
  • Make sure your rewards can indeed be delivered by mail.
  • Size, colour, pattern, etc.: set up a form to let your contributors specify their preferences.
  • A customised letter in each package is a small attention that can go a long way.
  • Organising an event is another way to distribute rewards.
  • Emailing your contributors to make sure they have received their rewards is also a nice touch.

Long delivery times: 6 ideas to engage your contributors while they’re waiting

  • Post updates on your page
  • Email photos, videos and details on your progress to your community
  • Answer your contributors’ questions
  • Regularly post on your Facebook and Instagram pages
  • Involve your community using polls
  • Organise meet-ups to exchange on the project’s development

Post-campaign communication: keeping in touch with your contributors