Chatbots For The Insurance Market The insurance market has always been a complicated customer. And, when it comes down to insurance & technology, the penetration is rather slow. Why? It's due to the fact that unlike the financial market, purchases in the insurance sector are not faceless. These are deals improved trust and are always performed in individual. So, unless they construct a robotic that can perfectly reproduce a human sales executive's personality, insurance is mosting likely to continue to be a pen & paper sector.